You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2-3 weeks. Once you give your package to the return shipper can take 2 weeks. Once we have received your return package then it can take additional 1-3 days for inspection. Once we have approved your refund we will refund the day of approval. Please allow extra 3-5 days to receive the refund back on your card. If you paid in cash. Kleenpro will send you a check., which can take 1-2 weeks. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
KleenPro has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from KleenPro. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
We can ship to virtually any address in the World for the exception of chemicals. Chemicals can only be shipped to USA Continental lower 48 states and Canada. Please note: most of our chemicals are approved for shipping to Canada and California. If not, its noted on the product page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We offer the lowest shipping in the industry. We do our best to keep the rates very low for our customers. If you have questions about shipping rates please email or call us.
Carpet Cleaning, Tile & Grout Cleaning Supplies Return to:
Kleenpro Supply-Division of Fabchem USA, Inc.
30 N Gould St, Unit 9829, Sheridan, WY 82801 - USA
Toll Free: 800-755-0410
e-mail: email kleenpro